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Webinar Description

A specialized CRM software can be an effective platform to automate a large share of your work, allowing you ample time to focus more on creating a delightful CX. It provides a quick summary of all your customer information and interactions to help support agents stay productive, and keep the entire business connected. A custom-built Microsoft Dynamics Customer Engagement (CRM) empowers teams to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty. Microsoft Dynamics 365 provides the resources your support agents need to have a bird’ eye view of your customer engagements.

You will learn

  • What is Dynamics 365 Omnichannel for Customer Service and Support?
  • Having an Intelligent Case Routing System
  • Faster ticketing automation with an omnichannel platform
  • Bonus: Demo of valuable applications

Watch the On-demand webinar

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