Microsoft Dynamics 365 Customer Insights

Discover new segments and customer insights enriched with AI.ย 

Find and nurture more sales-ready leads. Connect sales, customer service and marketing teams by automating processes to make smarter decisions and maximizing Marketing ROI.

About Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights is a powerful Dynamics 365 module that consolidates data from various across Marketing, Sales, And Customerย  Service sources. Based on this data, it suggests AI-driven insights and recommendations to enable personalized experiences.ย ย 

Sales
Sales

Relationship Insights

Cross-Sell/Up-Sell

Product
Recommendation

Customer Service
Customer Service

Knowledge Base
Insights

Privious Case
Recommendation

Customer Insights

Marketing

Lead Scoring

Intent Analysis

Sentiment Analysis

Use customer data to power channel experiences.

Enable every organization to consolidate and comprehend its customer data for personalized experiences and streamlined processes. With AI and Machine Learning-driven recommendations, uncover valuable insights to drive customer-centric decisions.

Enabling a holistic understanding of your customer data

Integrate Microsoft Dynamics Customer Insights into your Microsoft Dynamics environment to harness collaborative intelligence. By enabling teams to work together seamlessly, you can gain deeper insights into customer behavior and preferences, enriching your entire ecosystem with valuable customer insights.

Book your Microsoft Dynamics Customer
Insights demo

Employ Dynamics 365 Customer Insights to your
existing module.

Dynamics 365 Module
Dynamics 365 Sales

Dynamics 365 Sales

Dynamics 365 Marketing

Dynamics 365 Marketing

Dynamics 365 Customer Service

Dynamics 365 Customer Service

Scenario
Dynamics 365 Sales

Dynamics 365 Sales

Dynamics 365 Marketing

Dynamics 365 Marketing

Dynamics 365 Customer Service

Dynamics 365 Customer Service

Establish Omnichannel Customer Engagement with
Dynamics 365 Customer Insights

Dynamics 365 Customer Insights
Microsoft Business Apps Integration with Dynamics 365 Customer Insights

Microsoft Business Apps Integration with Dynamics 365 Customer Insights

Dynamics 365 Customer Insights seamlessly integrates customer data with real-time marketing and AI-driven productivity features, enabling personalized, connected customer journeys. It also effortlessly connects with other Microsoft Business Apps, creating a fully unified solution that aligns sales, service, marketing, and other teams.

Built-in AI with Customer Insights for
Microsoft Dynamics 365

AI-powered customer intelligence leverages machine learning templates for rapid and informed analysis. Dynamics 365 Customer Insights consolidates transactional, behavioral, and observational data into a single system, enabling breakthrough insights.

Request a consultation to discover the endless possibilities with Dynamics 365 Customer Insights!

Tie end-to-end Customer Experiences

Maximize engagement and nurture prospects with Dynamics 365 Customer Insights, creating highly personalized communications.

Real Time

Seamlessly integrate all customer data types, including transactional, observational, and behavioral data from multiple channels in real-time.

Harmonize data by intelligently resolving customer identities using AI or machine learning-driven recommendations.

Enrich data richness by building comprehensive customer profiles through both first-party and third-party enrichment methods.

Unlock the power of Customer Engagement.
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