The Dynamics 365 Customer Engagement Plan is a subscription-based offering tYes, Dynamics 365 has a customer portal which is great for self-service. It allows customers to view their orders, track shipments, find answers to common questions in a knowledge base, and even chat with an agent if they need help.hat includes access to the full suite of CRM applications within Dynamics 365, such as Sales, Customer Service, Marketing, Field Service, and Project Operations.